Cookie Policy of flexmail.be

This document informs Users about the technologies that help this Website to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with this Website.

For simplicity, all such technologies are defined as Trackers within this document – unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.

Some of the purposes for which Trackers are used may also require the User's consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.

This Website uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.
In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information – such as the presence of other Trackers - in the linked privacy policies of the respective third-party providers or by contacting the Owner.

How this Website uses Trackers

Necessary

This Website uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.

Trackers managed by third parties

Google reCAPTCHA (Google Ireland Limited)

Google reCAPTCHA is a SPAM protection service provided by Google Ireland Limited.
The use of reCAPTCHA is subject to the Google privacy policy and terms of use.

In order to understand Google's use of Data, consult Google's partner policy.

Personal Data processed: answers to questions, clicks, keypress events, motion sensor events, mouse movements, scroll position, touch events, Trackers and Usage Data.

Place of processing: Ireland – Privacy Policy.

Storage duration:

• _GRECAPTCHA: duration of the session
• rc::a: indefinite
• rc::b: duration of the session
• rc::c: duration of the session

Google Tag Manager (Google Ireland Limited)

Google Tag Manager is a tag management service provided by Google Ireland Limited.

Personal Data processed: Trackers.

Place of processing: Ireland – Privacy Policy.

Functionality

This Website uses Trackers to enable basic interactions and functionalities, allowing Users to access selected features of the Service and facilitating the User's communication with the Owner.

Trackers managed by third parties

Help Scout (Help Scout Inc. )

Help Scout is a support and contact request management service provided by Help Scout Inc. .

Personal Data processed: Data communicated while using the service, Trackers and various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy.

Experience

This Website uses Trackers to improve the quality of the user experience and enable interactions with external content, networks and platforms.

Trackers managed by third parties

Google Fonts (Google Ireland Limited)

Google Fonts is a typeface visualisation service provided by Google Ireland Limited that allows this Website to incorporate content of this kind on its pages.

Personal Data processed: Trackers and Usage Data.

Place of processing: Ireland – Privacy Policy.

Font Awesome (Fonticons, Inc. )

Font Awesome is a typeface visualisation service provided by Fonticons, Inc. that allows this Website to incorporate content of this kind on its pages.

Personal Data processed: Trackers and Usage Data.

Place of processing: United States – Privacy Policy.

Hotjar Recruit User Testers (Hotjar Ltd.)

The Hotjar Recruit User Testers widget is a service for interacting with the Hotjar data collection platform provided by Hotjar Ltd.
Hotjar honours generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User's data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.

Personal Data processed: Trackers, Usage Data and various types of Data.

Place of processing: Malta – Privacy Policy – Opt Out.

Storage duration:

• _hjAbsoluteSessionInProgress: 30 minutes
• _hjCachedUserAttributes: duration of the session
• _hjClosedSurveyInvites: 1 year
• _hjDonePolls: 1 year
• _hjFirstSeen: duration of the session
• _hjIncludedInSessionSample: 30 minutes
• _hjLocalStorageTest: duration of the session
• _hjMinimizedPolls: 1 year
• _hjSession*: 30 minutes
• _hjSessionRejected: duration of the session
• _hjSessionResumed: duration of the session
• _hjSessionTooLarge: 1 hour
• _hjSessionUser*: 1 year
• _hjSessionUser_*: 2 years
• _hjShownFeedbackMessage: 1 year
• _hjTLDTest: duration of the session
• _hjUserAttributesHash: duration of the session
• _hjViewportId: duration of the session
• _hjid: 1 year

Hotjar Poll & Survey widgets (Hotjar Ltd.)

The Hotjar Poll & Survey widgets are services that enable interaction with the Hotjar platform provided by Hotjar Ltd.
Hotjar honours generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User's data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.

Personal Data processed: Trackers, Usage Data and various types of Data.

Place of processing: Malta – Privacy Policy – Opt Out.

Storage duration:

• _hjAbsoluteSessionInProgress: 30 minutes
• _hjCachedUserAttributes: duration of the session
• _hjClosedSurveyInvites: 1 year
• _hjDonePolls: 1 year
• _hjFirstSeen: duration of the session
• _hjIncludedInSessionSample: 30 minutes
• _hjLocalStorageTest: duration of the session
• _hjMinimizedPolls: 1 year
• _hjSession*: 30 minutes
• _hjSessionRejected: duration of the session
• _hjSessionResumed: duration of the session
• _hjSessionTooLarge: 1 hour
• _hjSessionUser*: 1 year
• _hjSessionUser_*: 2 years
• _hjShownFeedbackMessage: 1 year
• _hjTLDTest: duration of the session
• _hjUserAttributesHash: duration of the session
• _hjViewportId: duration of the session
• _hjid: 1 year

Measurement

This Website uses Trackers to measure traffic and analyze User behavior to improve the Service.

Trackers managed by third parties

MixPanel (MixPanel)

MixPanel is an analytics service provided by Mixpanel Inc.

Personal Data processed: Trackers and Usage Data.

Place of processing: European Union – Privacy Policy.

Google Analytics 4 (Google Ireland Limited)

Google Analytics 4 is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
In Google Analytics 4, IP addresses are used at collection time and then discarded before Data is logged in any data center or server. Users can learn more by consulting Google’s official documentation.

In order to understand Google's use of Data, consult Google's partner policy.

Personal Data processed: number of Users, session statistics, Trackers and Usage Data.

Place of processing: Ireland – Privacy Policy – Opt Out.

Storage duration:

• _ga: 2 years
• _ga_*: 2 years

Google Analytics (Universal Analytics) (Google Ireland Limited)

Google Analytics (Universal Analytics) is a web analysis service provided by Google Ireland Limited (“Google”). Google utilises the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualise and personalise the ads of its own advertising network.

In order to understand Google's use of Data, consult Google's partner policy.

Personal Data processed: Trackers and Usage Data.

Place of processing: Ireland – Privacy Policy – Opt Out.

Storage duration:

• AMP_TOKEN: 1 hour
• _ga: 2 years
• _gac*: 3 months
• _gat: 1 minute
• _gid: 1 day

Hotjar Heat Maps & Recordings (Hotjar Ltd.)

Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.
Hotjar honours generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User's data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.

Personal Data processed: Trackers, Usage Data and various types of Data as specified in the privacy policy of the service.

Place of processing: Malta – Privacy Policy – Opt Out.

Storage duration:

• _hjAbsoluteSessionInProgress: 30 minutes
• _hjCachedUserAttributes: duration of the session
• _hjClosedSurveyInvites: 1 year
• _hjDonePolls: 1 year
• _hjFirstSeen: duration of the session
• _hjIncludedInSessionSample: 30 minutes
• _hjLocalStorageTest: duration of the session
• _hjLocalStorageTest: duration of the session
• _hjMinimizedPolls: 1 year
• _hjSession*: 30 minutes
• _hjSessionRejected: duration of the session
• _hjSessionResumed: duration of the session
• _hjSessionTooLarge: 1 hour
• _hjSessionUser*: 1 year
• _hjSessionUser_*: 2 years
• _hjShownFeedbackMessage: 1 year
• _hjTLDTest: duration of the session
• _hjUserAttributesHash: duration of the session
• _hjViewportId: duration of the session
• _hjid: 1 year

Google Analytics (Universal Analytics) with anonymised IP (Google Ireland Limited)

Google Analytics (Universal Analytics) is a web analysis service provided by Google Ireland Limited (“Google”). Google utilises the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
This integration of Google Analytics anonymises your IP address. It works by shortening Users' IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.

In order to understand Google's use of Data, consult Google's partner policy.

Personal Data processed: Trackers and Usage Data.

Place of processing: Ireland – Privacy Policy – Opt Out.

Storage duration:

• AMP_TOKEN: 1 hour
• _ga: 2 years
• _gac*: 3 months
• _gat: 1 minute
• _gid: 1 day

Marketing

This Website uses Trackers to deliver personalised ads or marketing content, and to measure their performance.

Some of the advertising services used by the Owner adhere to the IAB Transparency and Consent Framework, an initiative that facilitates responsible privacy practises across the digital advertising industry - providing Users with enhanced transparency and control over how their data are used for advertising tracking purposes. Users can customise their advertising preferences at any time by accessing the advertising preferences panel from within the cookie notice or via the relevant link on this Website.

This Website participates in the IAB Europe Transparency & Consent Framework and complies with its Specifications and Policies. This Website uses iubenda (identification number 123) as a Consent Management Platform.

Trackers managed by third parties

LinkedIn Ads (LinkedIn Ireland Unlimited Company)

LinkedIn Ads is an advertising service provided by LinkedIn Ireland Unlimited Company.

Personal Data processed: Trackers and Usage Data.

Place of processing: Ireland – Privacy Policy – Opt out.

Storage duration:

• GAID: indefinite
• IDFA: indefinite
• UserMatchHistory: 1 month
• _gcl_*: 3 months
• _guid: 3 months
• aam_uuid: 1 month
• li_fat_id: 1 month
• li_giant: 7 days
• li_sugr: 3 months
• lms_ads: 1 month
• oribi_cookie_test: duration of the session
• oribi_session: 2 hours
• oribi_user_guid: 7 months

Hotjar Form Analysis & Conversion Funnels (Hotjar Ltd.)

Hotjar is an analytics service provided by Hotjar Ltd.
Hotjar honours generic Do Not Track headers. This means your browser can tell its script not to collect any of your data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.

Personal Data processed: Trackers and Usage Data.

Place of processing: Malta – Privacy Policy – Opt Out.

Storage duration:

• _hjAbsoluteSessionInProgress: 30 minutes
• _hjCachedUserAttributes: duration of the session
• _hjClosedSurveyInvites: 1 year
• _hjDonePolls: 1 year
• _hjFirstSeen: duration of the session
• _hjIncludedInSessionSample: 30 minutes
• _hjLocalStorageTest: duration of the session
• _hjMinimizedPolls: 1 year
• _hjSession*: 30 minutes
• _hjSessionRejected: duration of the session
• _hjSessionResumed: duration of the session
• _hjSessionTooLarge: 1 hour
• _hjSessionUser*: 1 year
• _hjSessionUser_*: 2 years
• _hjShownFeedbackMessage: 1 year
• _hjTLDTest: duration of the session
• _hjUserAttributesHash: duration of the session
• _hjViewportId: duration of the session
• _hjid: 1 year

Microsoft Advertising (Microsoft Corporation)

Microsoft Advertising is an advertising service provided by Microsoft Corporation.

Personal Data processed: Trackers and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out.

Storage duration:

• MUID: 2 years
• _uetmsclkid: 3 months
• _uetmsclkid: indefinite
• _uetsid: 1 day
• _uetsid: indefinite
• _uetvid: 2 years
• _uetvid: indefinite

Google Ad Manager (Google Ireland Limited)

Google Ad Manager is an advertising service provided by Google Ireland Limited that allows the Owner to run advertising campaigns in conjunction with external advertising networks that the Owner, unless otherwise specified in this document, has no direct relationship with.
In order to understand Google's use of Data, consult Google's partner policy.
This service uses the “DoubleClick” Cookie, which tracks use of this Website and User behaviour concerning ads, products and services offered.  

Users may decide to disable all the DoubleClick Cookies by going to: Google Ad Settings.

Personal Data processed: Trackers and Usage Data.

Place of processing: Ireland – Privacy Policy.

Storage duration:

• Conversion: 3 months
• DSID: 14 days
• FCNEC: 1 year
• FLC: 10 seconds
• FPAU: 3 months
• FPGCLAW: 3 months
• FPGCLDC: 3 months
• FPGCLGB: 3 months
• GCL_AW_P: 3 months
• GED_PLAYLIST_ACTIVITY: duration of the session
• IDE: 2 years
• NID: 6 months
• RUL: 1 year
• __gads: 2 years
• __gpi: 2 years
• __gpi_optout: 2 years
• __gsas: 2 years
• _gac_: 3 months
• _gac_gb_: 3 months
• _gcl_ag: 3 months
• _gcl_au: 3 months
• _gcl_aw: 3 months
• _gcl_dc: 3 months
• _gcl_gb: 3 months
• _gcl_gf: 3 months
• _gcl_gs: 3 months
• _gcl_ha: 3 months
• ar_debug: 3 months
• id: 2 years
• receive-cookie-deprecation: 6 months
• test_cookie: 15 minutes

How to manage preferences on this Website

Users can set or update their preferences via the relevant privacy choices panel available on this Website.

With regard to any third-party Trackers, Users can manage their preferences via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.

How to control or delete Cookies and similar technologies via your device settings

Users may use their own browser settings to:

• See what Cookies or other similar technologies have been set on the device;
• Block Cookies or similar technologies;
• Clear Cookies or similar technologies from the browser.

The browser settings, however, do not allow granular control of consent by category.

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Internet Explorer
• Microsoft Edge
• Brave
• Opera

Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).

How to opt out of interest-based advertising

Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.

The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.

Consequences of denying consent

Users are free to decide whether or not to grant consent. However, please note that Trackers help this Website to provide a better experience and advanced functionalities to Users (in line with the purposes outlined in this document). Therefore, in the absence of the User's consent, the Owner may be unable to provide related features.

Owner and Data Controller

Flexmail NV
Jaarbeurslaan 29 bus 31
3600 Genk
België

Owner contact email: info@flexmail.be

Since the use of third-party Trackers through this Website cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.

Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by this Website.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilised by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Processor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Website as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User's browser.

Tracker

Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.

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Legal information

This privacy statement has been prepared based on provisions of multiple legislations.

This privacy policy relates solely to this Website, if not stated otherwise within this document.

Latest update: 8 April 2024

Version: 3